Clients make use of ViAGO primarily on transformational project for the following three reasons:

  1. They perceive the risk from doing it themselves to be uncomfortably high
  2. They have concerns about the completeness of the changes
  3. They are bothered by the time to benefit of their project

For some clients, implementing with ViAGO is driven by the need to take a break-even / loss making performance and turn it around to a reliable profit month after month. For some clients implementing enables them to break a growth constraint and achieve / maintain rapid growth, and for others implementing enables them to have their business operate safely and profitably whilst they take their first decent family holiday in years.


ViAGO provides the greatest leverage to clients when they are seeking the benefits of Phase 7 – Constraint & Risk Management, Phase 8 – Variation Management and Radar, and Phase 9 – Strategic Mix Management.

During implementation of Phase 7 it is common to also see improvements in productivity in phase 5 and 6 and sometimes in the Data phases of 1 through 4.

The Productivity Journey Phases 7 through 9 (plus 10) can be implemented slowly or fast, depending on your appetite for ongoing improvement. Each of Phase 7, 8, 9 and 10 is implemented sequentially and takes the embedded gains of its predecessor as the starting point for its gains. Skipping Phase 7, and going straight to Phase 8 experience, yields a weak result. Trying to go straight to phase 10 can be catastrophic “DON’T DO IT!”. Implementing Phase 10 on the back of Phase 9 has proven to be very lucrative.


Project risk can be retained entirely internally, or partially transferred to the service provider

  • Who provides project management?
  • Who makes resources available?
  • Who is responsible for the outcomes?
  • Is the fee fixed? What are the payment terms?

Project timeframe can range from weeks to years…

  • Education, diagnostic and design, project planning, installation, implementation, and support (monitoring)
    • Books versus formal courses?
    • Use of consultants for rapid transformation?
  • Generally, the system is unstable during transition, so FASTER is also SAFER

Project return on investment is a function of the completeness of the transformation

  • Core problem
  • Feedback loops
  • Transform undesirable effects to desired effects
  • Deal with negative side effects
  • Change policies and operational procedures to cause the above

  • Some of our clients buy a copy of the business novel “The Goal by Eli Goldratt” and successfully self-implemented
  • Some of our clients like to call us up every so often and have a chat over coffee about their implementation and then self-implement
  • Some of our clients use our e-Learning to learn about and perform behavioural experiments to self-implement
  • Some of our clients ask us to come visit them every month and we give them specific implementation recommendations
  • Some of our clients put their Managers through our training courses and then self-implement rapidly
  • And some of our clients would simply rather lower their risk, get the experts to did it, and maximise their return. They call us in for a Rapid Installation Project and ViAGO implements.