BBIT Services for WiseTech Global Customers

ViAGO offers specialized support for WiseTech Global’s CargoWise One users in the logistics sector. Our services focus on helping freight forwarders, customs brokers, and other logistics professionals leverage the Black Belt in Thinking (BBIT) framework to solve persistent operational challenges, improve decision-making, and align teams.

Addressing Common Logistics Issues

The BBIT framework is designed to tackle many of the issues common in logistics, such as rushed decision-making, recurring problems, and constant firefighting by managers.

Embedding Effective Practices

With our support services, we help you ensure that the tools and principles from the BBIT training are fully embedded into your operations, enabling your team to work smarter and more effectively.

Common Logistics Challenges BBIT Helps Solve

Firefighting and Crisis Management

In logistics, operations can quickly descend into firefighting mode, with managers constantly dealing with emergencies. This is exacerbated by unsure staff upward delegating decisions. BBIT gives teams the skills to solve problems at their core, reducing the need for reactive crisis management.

Decision-Making Delays

In a fast-moving logistics environment, slow decision-making can lead to delays and inefficiencies, but rash decisions can lead to disasters. BBIT simplifies complex decision-making with structured tools, allowing teams to make better decisions faster.

Misalignment Between Teams

When each team (e.g., import, export, customs, transport) operates independently, misalignment can cause inefficiencies. BBIT creates a common language for communicating problems and a common framework for solving them, ensuring all teams are on the same page.

Recurring Operational Problems

Many logistics professionals struggle with persistent issues that seem impossible to eliminate. BBIT provides frameworks to dig into and solve the root cause of these problems, so they don’t keep coming back.

Service 1

BBIT Instructor Support Service

For teams currently taking the BBIT course

Our Instructor Support Service provides the additional guidance needed to ensure the skills are applied correctly and effectively to your unique logistics challenges.

This service includes:
  • Instructor reviews and feedback on course work, helping learners navigate the tools and learn them for effective real world use.
  • Practical support in the application of the tools to real operational situations.
  • One-on-one and group support where needed to ensure that each team member can understand and apply the BBIT methods to improve decision-making, problem-solving, and operational flow.

This service is offered at a per-learner fee, ensuring that each individual is equipped to apply the BBIT tools to improve efficiency and resolve recurring issues.

Service 2

BBIT Support Partnership

For logistics companies looking to deeply embed BBIT principles into their operations

This service ensures that BBIT is not just a training course, but a long-term solution to operational challenges, with ongoing support to keep your teams aligned and empowered.

The BBIT Support Partnership helps in several major areas:

  • Aligning Teams
    Through post-training workshops, we ensure that teams apply BBIT methods to solve recurring problems and coordinate better. This reduces the inefficiencies caused by departments working in silos.
  • Reducing Managerial Firefighting
    By supporting managers and teams to use BBIT tools, we reduce upward delegation, and reduce the need for managers to constantly intervene in day-to-day crises, empowering employees to make more decisions on their own, freeing up management to focus on strategic work.
  • Sustainable Decision-Making
    Our ongoing support helps your teams integrate BBIT into daily decision-making, ensuring that the root causes of problems are addressed, not just the symptoms. This leads to longer-lasting solutions and less reactive firefighting.

Managed Training

As part of the support partnership, we will work with you to maintain and follow a training plan for the organization. The training plan outlines the flow of people through the training courses, the cadence at which they complete them, and the focus of the training itself.

For example, you may wish for a team of managers to work together on more strategic tools and implement it with our support. Or you may prefer that everyone in the organization learn a specific tool such as the ‘conflict resolution tool’ so everyone can collaborate on more effective decision-making at each level and see the impact on the upward delegation of decisions. This includes instructor support for those people doing the training.

This service is offered at a monthly rate, ensuring the business, branch, or business unit is achieving the most they can from the Black Belt in Thinking.

Why ViAGO?

At ViAGO, we don’t just support the Black Belt in Thinking (BBIT) — we created it. With over 20 years of experience helping companies solve their most persistent challenges, we understand the unique pressures that business owners, managers, and leaders face.

While BBIT training is available free to CargoWise One users, the true value comes from integrating these tools into your everyday operations. Senior managers and business owners who invest in our ongoing support can ensure their teams are not just trained but are using these methods to:

  • Solve root causes of persistent issues, reducing recurring problems.
  • Streamline decision-making for faster, more effective operations.
  • Align cross-functional teams, improving operational efficiency.

With our expertise and support, we help you turn BBIT theory into tangible results that drive your business forward.

Visit our BBIT website to learn more about other critical thinking, leadership and management courses we have available

VISIT BBIT